Thanks for visiting our site. We hope you will find everything that you need and want to help create the perfect wedding of your dreams. We designed this store as a partner website to our award winning wedding magazine, The Bride's Book andwww.TheBridesBook.com. To create a unique opportunity to get great ideas and learn about some of the newest trends and products today by reading our magazine and then using the www.TheBridesBook.com website to find the best local resources, planning pages, etiquette and events in your area. TheBridesMarket.com was the next step in designing a one stop wedding planning and shopping experience. Our readers can now go to a single web site and be assured of the best prices and be able to find many of the products that we discuss in our magazine instead of having to run around going from store to store or doing long internet searches for products available on unknown websites.

We offer competitive prices. Our prices are some of the lowest in the industry and our customer service and attention to detail is second to none. If you find any product at a lower price we are happy to meet or beat that price. Just let us know the item and the site where it is cheaper.

COMPLIMENTARY or FREE shipping is offered on all products for a limited time within the continuous 48 states.

We welcome your online or telephone orders. TheBridesMarket.com is open 24/7 but if you need to speak to one of our associates you can do so anytime between 10am and 5pm.

To Contact Us:
866-630-5176 (Toll Free)

Inquiries may also be sent to:
The Bride's Market
103 Portsmith Place
Chapel Hill, NC 27516
Customerservice@TheBridesMarket.com

ORDERING INFO
What are my payment options?
The Bride's Market accepts most credit cards such as Visa, MasterCard, American Express and Discover credit card payments. You can utilize Google shopping cart or Pay Pal as well.

What is the currency for all prices?
All prices listed on The Bride's Market website are quoted in US Dollars.

What is The Bride's Market product availability?
The Bride's Market updates our online stock availability on a regular basis and we can usually ship all non-personalized items within 3 business days. On occasion, products may be backordered, which will be indicated in the product description

Do you offer samples? If so what is your policy?
Although we work hard to offer high quality images we understand that you may still want a sample of the product to be sure. We welcome you to order any single favor at the unit price plus shipping handling. To do this please contact us toll free at 866-630-5176 or via email to CustomerService@TheBridesMarket.com

Are online transactions secure?
The Bride's Market assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We also utilize (http://www.scanalert.com)McAfee Secure certification meets the Payment Card Industry (PCI) Data Security Standard and the SANS FBI security standard to prevent the loss, misuse and alteration of your information once it is in our records

Will I receive a shipment confirmation of my order?
Once your Bride's Market order has been processed, you will receive an email confirmation for your order. This email will contain details of your order including your order number, product description and amount due. A second email will be sent once your order is ready to be shipped. This email will contain your UPS tracking number. To check the status of your package, click on our automatedtracking service.

Will I receive an email confirmation of my order and tracking information?
Once your order has been processed and is ready to be shipped, you will receive an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.

How long does it take to receive products?
All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process and ship your order from our shipping center. Please note that this lead time does not include shipping transit time.

All orders receiving complimentary shipping will be sent via UPS ground service from our various distribution facilities. The Bride's Market also offers expedited shipping for time sensitive orders.

Do you accept rush orders?
The Bride's Market partners stock most items featured on our website and in most instances, can ship the same day your order is placed. For rush orders please contact The Bride's Market customer service at 866-630-5176 to inquire further.

Personalized Products
Can The Bride's Market custom design cookies for my event?
The Bride's Market can custom design cookies for your event. Please contact The Bride's Market customer service at 866-630-5176 for more information.

Does The Bride's Market offer engraving services?
The Bride's Market does offer engraving services on some products. Please visit our personalized favors section to view our engraveable items.

I love the personalized mint tins but my event is in a week. Is it possible for me to receive the mints in time?
Yes, The Bride's Market can still make your event date in most cases. Please contact The Bride's Market customer service at 866-630-5176 to inquire about our Mint Tin rush service.

Returns & Exchanges
What is your refund and exchange policy?
At The Bride's Market, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 7 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please note that personalized products, perishable merchandise, special order items, handmade sachets, samples and ribbon are not returnable. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Returned Goods will be accessed a 15% re-stocking fee. Unauthorized Returns or Refused Orders will be subject to all freight charges incurred in the shipping and back shipping and the Goods will be NOT credited or accepted by The Bride’s Market.

How do I file a claim for damaged, defective or missing product(s)?
All claims for damaged, defective or missing product(s) must be filed with The Bride's Market within 7 business days of receiving your order. Please call our customer service department at 866-630-5176 to initiate a claim. Please note that The Bride's Market is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS and FedEx). However, The Bride's Market will be happy to assist you in filing a claim with the shipping carrier.

How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped. For all personalized items, once the order has been processed, we do not allow changes or cancellations to be made. For all Midori ribbon orders, all changes and cancellations will be subject to a 20% restocking fee once the order has been processed.

Do you have a newsletter I could subscribe to?
The Bride's Market does provide a newsletter. This newsletter is created by the team that creates our award winning wedding magazine, The Bride's Book. Newsletters come out approximately once each month and are filled with useful information about wedding related events in your area, etiquette and advice info as well as new services, tips and trends we thing you would like to know about. You are welcome to subscribe to this newsletter. Please understand that we do share this information with legitimate businesses that we believe you may be interested in. You can unsubscribe to this service at anytime.

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