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Do you offer sample orders, and if so, what is the policy?
Although we work hard to furnish our site with exceptional product images, we understand that you may still wish to request product samples. We are happy to help. Please feel free to order your samples online or call us at 866-630-5176 to place a sample order. You will be charged the unit price of the product sample(s) plus shipping and handling.
What are my payment options?
The Bride's Market accepts most credit cards such as Visa, MasterCard, American Express and Discover credit card payments. You can utilize Google shopping cart or Pay Pal as well.
What is the currency for all prices?
All prices listed on The Bride's Market website are quoted in US Dollars.
What is The Bride's Market pricing & discount policy?
The Bride's Market prices are extremely competitive with those of other retailers in the industry. We have a low price guarantee. However, what distinguishes The Bride's Market is our excellent customer service and attention to detail. We also offer complimentary UPS ground shipping within the continuous 48 states for all orders over $200. For inquiries regarding product pricing, please call The Bride's Market customer service at 866-630-5176 (toll free number). If you are calling us from outside the United States, please call our local number +1-919-338-8018.
How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the "e;check out"e; feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.
Can I order via telephone?
Orders can be placed over the phone by calling The Bride's Market toll free number 866-630-5176. One of our friendly and helpful customer support representatives can assist you with your order. For customers located outside the United States, please call our local number +1-919-338-8018.
Are online transactions secure?
The Bride's Market assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We also utilize (http://www.scanalert.com)McAfee Secure certification meets the Payment Card Industry (PCI) Data Security Standard and the SANS FBI security standard to prevent the loss, misuse and alteration of your information once it is in our records
What is The Bride's Market product availability?
The Bride's Market updates our online stock availability on a regular basis and we can usually ship all non-personalized items within 3 business days. On occasion, products may be backordered, which will be indicated in the product description.
Will I receive an email confirmation of my order and tracking information?
Once your order has been processed and is ready to be shipped, you will receive an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.
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Shipping & Fulfillment
What are The Bride's Market shipping methods & costs?
We use United Parcel Service (UPS), Federal Express and DHL to ship all orders.
We offer free ground shipping on all orders over $150.00. Please note that orders shipping to Alaska and Hawaii do not qualify for complimentary shipping.
Our shipping rates are the most competitive in the industry. For orders that do not quality for free shipping, please be assured that your shipping charge will be minimal.
Will I receive a shipment confirmation of my order?
Once your Bride's Market order has been processed, you will receive an email confirmation for your order. This email will contain details of your order including your order number, product description and amount due. A second email will be sent once your order is ready to be shipped. This email will contain your UPS tracking number. To check the status of your package,click herefor our automated tracking service.
How long does it take to receive products?
All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process and ship your order from our shipping center. Please note that this lead time does not include shipping transit time.
All orders receiving complimentary shipping will be sent via UPS ground service from our various distribution facilities. The Bride's Market also offers expedited shipping for time sensitive orders.
Do you accept rush orders?
The Bride's Market partners stock most items featured on our website and in most instances, we can ship the same day your order is placed. Please call The Bride's Market customer service at 866-630-5176 to inquire about rush service options.Returns & Exchanges
What is your refund and exchange policy?
At The Bride's Market, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 7 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please note that personalized products, perishable merchandise, special order items, handmade sachets, samples and ribbon are not returnable. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
How do I file a claim for damaged, defective or missing product(s)?
All claims for damaged, defective or missing product(s) must be filed with The Bride's Market within 7 business days of receiving your order. Please call our customer service department at 866-630-5176 (or 919-338-8018 for international customers) to initiate a claim. Please note that The Bride's Market is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS and FedEx). However, The Bride's Market will be happy to assist you in filing a claim with the shipping carrier.
How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped. For all personalized items, once the order has been processed, we do not allow changes or cancellations to be made. For all Midori ribbon orders, all changes and cancellations will be subject to a 20% restocking fee once the order has been processed.
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Special Services & Programs
Does The Bride's Market offer a service to wrap favors, tie ribbon, package favors, etc.?
The Bride's Market does not offer a service to assemble and package favors.
Does The Bride's Market have an online affiliate program?
The Bride's Market does not have an affiliate program at this time.
What is the event planner program, and how do I qualify?
The Bride's Market event planner program is designed to create a partnership with wedding/event coordinators, retail stores and industry partners. To qualify, you must have a valid resale license number. To obtain more details, please send us an email tocustomerservice@TheBridesMarket.comrequesting more info and an account specialist will be in touch with you.
Does The Bride's Market exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to submit your link by clicking on the following link,click here.
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Security & Privacy Policy
What is The Bride's Market privacy policy?
The Bride's Market is committed to protecting the privacy of our customers and using information responsibly. Please be assured that The Bride's Market respects your privacy. Any information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties. Pleaseclick hereto read more about our security and privacy policy.
How does The Bride's Market use my personal information?
All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and are not stored.
Do you have a newsletter I could subscribe to?
The Bride's Market does provide a newsletter. This newsletter is created by the team that creates our award winning wedding magazine, The Bride's Book. Newsletters come out approximately once each month and are filled with useful information about wedding related events in your area, etiquette and advice info as well as new services, tips and trends we thing you would like to know about. You are welcome to subscribe to this newsletter. Please understand that we do share this information with legitimate businesses that we believe you may be interested in. You can unsubscribe to this service at anytime.
What are cookies & how are they used?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. They make it possible for us to store contents of your shopping cart until you are ready to check out and recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.
How does The Bride's Market collect information?
This site uses a secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We use McAfee Secure certification that meets the Payment Card Industry (PCI) Data Security Standard and the SANS FBI security standard to help to prevent the loss, misuse and alteration of your information once it is in our records.
What is my agreement with The Bride's Market when shopping?
By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on on this page so that you are always aware of what information we collect and how we use it.
What is The Bride's Market commitment to customer service?
The Bride's Market is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email ,Customerservice@TheBridesMarket.comor contacting our customer care department at 1-866-630-5176.
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About The Bride's Market
What are The Bride's Market hours of operation?
The Bride's Market customer service representatives are available to assist you Monday through Friday, 10:00 am - 5:00 pm (EST). Please call our toll free number at 866-630-5176 to speak to one of our helpful customer service representatives. If you are calling from outside the United States, please call our local number +1-919-338-8018. You can also email us atCustomerservice@TheBridesMarket.com. We will respond to all email inquiries within 24-48 hours.
Where is The Bride's Market located?
The Bride's Market is located in Chapel Hill, North Carolina.
Has The Bride's Market been published in the press?
YES! We have been featured in the award winning wedding magazine, The Bride's Book.
To contact us:
866-630-5176 (Toll Free)
Inquiries may also be sent to:
The Bride’s Market
103 Portsmith Place
Chapel Hill, NC 27516
Customerservice@TheBridesMarket.com
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